Carrier Representative

Bridgeway • Charlotte, NC

5d

About The Position

A Carrier Representative involves working in the transportation industry to deliver goods to clients by coordinating the shipment process between carriers and customers. As a Carrier Account Manager, you will be the main point of contact for our carrier partners, negotiating freight rates, tracking shipments, and ensuring customer satisfaction. You will be responsible for managing multiple carrier partners daily and must have strong organizational and multitasking skills. You should be able to work in a fast-paced environment, have excellent communication and customer service skills, and possess critical thinking and problem-solving abilities. The Carrier Account Manager role requires you to be an effective team player while working independently to meet margin and volume targets. It's your job to ensure the timely delivery of goods and maintain relationships with carrier partners by providing exceptional service.

Requirements

• Bachelor’s degree in business related field.
• Excellent written and verbal communication skills
• Exceptional personal organizational skills

Nice To Haves

• Account Management experience preferred

Responsibilities

• Negotiates prices with carriers for shipping services.
• Builds relationships with carriers to establish long-term partnerships.
• Manages transportation logistics to ensure shipments arrive on time and meet customer expectations.
• Tracks shipments and maintains communication with carriers and customers throughout the transportation process.
• Develops and maintains a database of carriers to select from for each shipment.
• Optimizes shipping routes and methods to reduce costs and increase efficiency.
• Collaborates with other departments within the company, including sales and operations, to ensure customer satisfaction.
• May analyze market trends and recommend new carriers or transportation methods to stay competitive.
• May provide training or guidance to other team members on industry best practices and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level