CUSTOMER SERVICE REPRESENTATIVE

Leisure World of Maryland•Silver Spring, MD

13d•$20 - $21•Onsite

About The Position

Leisure World of Maryland Corporation located in Silver Spring, Maryland is seeking a full-time Customer Service Representative to process requests, prepare initial work orders, generate invoices, and receive payments for maintenance and repair services performed by the various trades within the Physical Properties Department. The ideal candidate will have one or more years of experience in Customer Service. Must have excellent communication skills and the ability to deal with vendors, internal customers, and residents with tact, patience, and courtesy.

Requirements

One or more years of experience in Customer Service.
Excellent communication skills.
Ability to deal with vendors, internal customers, and residents with tact, patience, and courtesy.
Ability to use MS Office and database management software.
Ability to read, interpret, and apply rules, regulations, policies, and procedures.
Ability to communicate effectively both orally and in writing.
Ability to identify and meet customers' needs and requirements.
Demonstrated excellence in organization and time management skills and be able to perform multiple tasks efficiently.
Exceptional phone and customer service skills.

Nice To Haves

An Associate's Degree is preferred.

Responsibilities

Process in-person, phone, and written requests for services to be performed by the various trades within the Physical Properties Department.
Generates initial work orders and schedules requests.
Creates invoices when service work is completed.
Research customer accounts and respond about service or invoices.
Acts as liaison with the foreman of the various trades within the Physical Property Department.
Prepares and maintains service schedules for the various trades within the Physical Properties Department.
Completed Service tickets are entered in the correct resident file.
A list of alternate service providers is maintained and updated annually and provided to the customer at his/her request.
Promotes excellent customer service with every interaction with customers.
Acknowledge and appropriately greet and assist every customer in a timely manner.
Process customer service requests in a courteous, efficient, and timely manner.
Organize workflow to meet customer deadlines.
Effectively presents and discusses products and services offered by LWMC PPD, soliciting only those desired products/services provided in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
Manage telephone calls professionally, efficiently, and with good communication skills.
Attends to customer questions, complaints, and concerns immediately and facilitates satisfactory resolution.
Understand and appropriately use the company pricing system (including "who pays") and policies.