Customer Service Representative - Chadds Ford, PA

Lympha Press•Chadds Ford, PA

3d•Onsite

About The Position

The Customer Service Representative coordinates customer service responsibilities to support patients and internal teams. As a primary point of contact for inbound patient calls, the Representative resolves inquiries promptly, documents information accurately, and communicates professionally. The role also updates patient records, supports intake processes, and performs administrative tasks to help maintain efficient operations. This is a full-time, on-site position in Chadds Ford, Pennsylvania, with a Monday through Friday schedule. The position has no supervisory responsibilities.

Requirements

High school diploma or GED required; an equivalent combination of education and experience may be considered.
Minimum three years of related experience and/or training.
Excellent verbal communication skills and the ability to multitask and work independently.
Strong phone communication skills and the ability to manage high daily call volume.
Proficient computer skills and practical knowledge of office software and equipment.
Ability to quickly acquire knowledge of departmental program structure, policies, and procedures.
Strong time management skills and the ability to work independently with minimal supervision.
Ability to analyze information, identify problems, and make sound decisions in situations with limited standardization.
Ability to perform effectively in a fast-paced environment with unscheduled interruptions.

Nice To Haves

Knowledge of insurance guidelines.
Experience with durable medical equipment (DME).

Responsibilities

Answer incoming telephone calls and address patient needs professionally and empathetically.
Update patient records, case statuses, and intake information in the company database.
Complete patient intake and troubleshoot basic product-related concerns.
Manage high-volume inbound calls while maintaining service quality standards.
Process inbound and outbound mail, including claim documentation and internal requests.
Support and participate in company-wide culture and engagement initiatives.
Complete required in-person and e-learning training programs.
Collaborate effectively with team members, departments, and leadership.
Uphold the company’s Mission, Vision, and Values in all interactions and responsibilities.
Perform other duties as assigned.