Customer Service Representative
MERITUM ENERGY GP LLC•San Antonio, TX
•Onsite
About The Position
Pico Propane and Fuels, a Meritum Energy Holdings Company, is looking for an experienced and driven Customer Service Representative to join the team at our new location in Dripping Springs! The Customer Service Representative will support both customers and operations by proactively addressing inquiries, coordinating service needs, maintaining accurate records, and helping ensure day-to-day processes run efficiently. A successful Customer Service Representative is committed to Service, Efficiency, and Safety.
Requirements
- High school diploma or equivalent required
- Minimum 3 years of customer service experience
- Experience in high-volume phone call settings highly preferred
- Excellent interpersonal, communication, and problem-solving skills
- Strong organizational and time management skills with the ability to prioritize multiple tasks and maintain attention to detail in a fast-paced environment
- Service-oriented and the ability to resolve customer grievances
- Proficient with computer skills and the ability to learn and use current and new software
- Must be proficient with the current Microsoft Office Suite and the ability to learn and utilize different software
- Must pass pre-employment screening and background check
Nice To Haves
- Experience in the oil and propane industry preferred
- Bilingual (English/Spanish) a plus
Responsibilities
- Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
- Collects and enters orders for new or additional products or services
- Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Supports daily operations through dispatch coordination and scheduling of drivers and technicians, while maintaining accurate records, reporting, and internal systems
- Assists with administrative and compliance-related tasks to support operational efficiency and business needs
- Assist customers with filling propane cylinders at the bottle dock station
- Performs other related duties as assigned
Benefits
- Competitive hourly wage
- 401(k) with 6% company match
- Health and vision insurance
- Company paid dental insurance
- Company paid AD&D and life insurance
- Paid time off with rollover hours
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
