Customer Service Representative
About The Position
Energy Worldnet (EWN) is seeking a customer-focused and solutions-oriented Customer Service Representative (CSR) to join their team. This role serves as a frontline resource for customers, responding to inquiries, troubleshooting issues, providing guidance on EWN products and services, and assisting customers in navigating the EWN platform. The position is ideal for individuals who enjoy helping others, solving problems, learning new systems, and working in a collaborative environment. This role plays an important part in delivering a positive customer experience and supporting customer success within a growing SaaS technology company serving the energy industry. EWN does not sponsor employment visas for this position.
Requirements
- High School Diploma or equivalent.
- At least six (6) months of customer service, technical support, sales support, or other customer-facing experience.
- Experience using computers, web-based applications, Microsoft Office, or similar business systems.
- Strong verbal and written communication skills.
- Demonstrated problem-solving ability and attention to detail.
- Ability to manage multiple priorities while maintaining a high level of customer service.
Nice To Haves
- Experience using Salesforce or a similar CRM platform.
- Experience supporting customers in a SaaS, technology, compliance, or service-based environment.
- Previous technical support or customer support experience.
- Experience working with customers through phone, email, or ticketing systems.
- Oil, gas, energy, or SaaS industry experience.
Responsibilities
- Respond to customer inquiries through phone, email, chat, and other communication channels while delivering a positive customer experience.
- Assist customers with account access, system navigation, product questions, and basic troubleshooting.
- Investigate customer issues, gather relevant information, and resolve or escalate concerns as appropriate.
- Document customer interactions, support activities, and issue resolution efforts within designated systems.
- Educate customers on available features, functionality, and resources to support successful platform usage.
- Collaborate with internal stakeholders to resolve customer issues and provide timely follow-up.
- Maintain accuracy while managing multiple customer requests and competing priorities.
- Identify customer needs and route opportunities or concerns to the appropriate internal teams.
- Contribute to continuous improvement efforts by sharing feedback and identifying recurring customer issues.
Benefits
- Medical, Dental, and Vision plans — EWN covers upfront costs for employees and eligible dependent children
- Voluntary benefits (life insurance, short‑term disability, etc.)
- Retirement plan with company match (up to 4%)
- Flexible Spending Accounts (Health & Dependent Care)
- Health Reimbursement Account (HRA)
- Employer‑paid life and short-/long-term disability Insurance
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
