Customer Service Representative (m,f) Italian Streaming : remote Lisbon Area :
About The Position
We are seeking a Customer Service Representative fluent in Italian to handle customer interactions across various communication channels for a leading global travel & tourism brand. This remote role, based within the Lisbon Area, involves providing clear and accurate information, assisting with general inquiries, product information, and basic technical support. The position is initially a fixed-term contract of 6 months with the possibility of extension or a permanent contract. You will manage a personal queue of service tickets, prioritize tasks, and collaborate with colleagues and technical teams to resolve customer concerns.
Requirements
- Native / fluent in Italian (C2) both verbal and written
- Fluent in English (minimum B2 level)
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
- Basic understanding of customer service principles and the ability to follow standard procedures
- Ability to handle technical inquiries and troubleshoot common issues with guidance
- Ability to quickly learn new softwares and technologies
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
- Organized, detail-oriented, and able to manage multiple tasks simultaneously
- Willingness to learn and adapt in a fast-paced or evolving support environment
Responsibilities
- Handle customer interactions across various communication channels, including phone, email, live chat, and social media
- Provide clear and accurate information in response to customer inquiries, following established company policies and procedures
- Assist with general questions, product or service information, and basic technical support
- Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
- Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
- Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
- Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors
- Offer feedback to improve service processes and contribute to team knowledge sharing
Benefits
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
