Customer Service Representative

Freeway Motors Inc•Seattle, WA

9d•Onsite

About The Position

Audi Seattle is a top-performing Dealership, and we’re looking for a passionate and talented Customer Service Representative to join our Audi Service Drive team. The Service Drive team members at Audi Seattle are hard-working and fun-loving. From team events to summer BBQs, our employees know how to be the best and enjoy it. University Volkswagen and Audi Seattle is committed to treating our customers and employees with honesty, respect, and professionalism. We realize that our future success is determined by how well we exceed our customer's expectations today and guide them through the exciting new changes in the automotive world. The successful candidate should have previous experience in customer service, developing client relationships and have excellent follow-up. The Customer Service Representative will work closely with the Audi Service Drive Manager and the rest of the Audi Service Drive team. Any job offer will be conditioned on passing a drug test for the following substances: Benzodiazepines, Barbiturates, Methadone, Propoxyphene, Cocaine, Heroin, Codeine, Morphine, Amphetamines, PCP. We do not test for marijuana or THC.

Requirements

Six months of experience in a customer-service related field is preferred but not required.
High school diploma or GED required.
Basic math and cash handling skills are required.
Excellent conflict resolution and client management skills preferred.
A team player who is focused on providing exemplary customer service.
Proven ability to multi-task in a fast-paced work environment.
Ability to follow instructions with a positive attitude.
Be at least 18 years of age.

Nice To Haves

Previous experience in customer service
Developing client relationships
Excellent follow-up
Excellent conflict resolution and client management skills

Responsibilities

Assist clients with inquiries, both over the phone and in person.
Assist clients with appointment scheduling.
Collects payment from clients using a variety of payment methods.
Posts customer payments by recording cash, checks, and credit card transactions.
Supports internal staff to ensure repair orders are properly closed out.
Account for all business and close out deposits.
Expected to adhere to the service process and cashiering guide.
Maintains a friendly and welcoming demeanor with all clients.
Utilizes excellent judgement on when and who to refer clients to for more information.
Expected to complete and maintain factory certification and factory trainings as directed and in the timeframe established by their direct supervisor.