Customer Service Rep(03258) - 11224 Boyette Rd

Domino's Franchise • Riverview, FL

2d • Onsite

About The Position

The Customer Service Representative provides friendly customer service and supports in-store pizza operations. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food, making pizzas, maintaining food and portion controls, following hygiene and food-safety practices, and completing general cleaning duties. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and the posting describes opportunities to advance from customer service to management and franchise ownership.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Verbal, writing, and telephone skills for taking and processing orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to stand for most tasks and walk short distances for short durations.
• Ability to lift and unload deliveries weighing up to 50 pounds, carry supplies and food products, and push or pull trays on dollies.
• Ability to infrequently navigate stairs or climb a ladder, and to stoop, bend, crouch, squat, reach, and continuously use hands during work.
• Ability to differentiate between hot and cold surfaces; depth perception and near- and mid-range vision for in-store tasks.
• Ability to talk and hear on the telephone.

Responsibilities

• Demonstrate a friendly, positive attitude and provide great customer service.
• Take orders over the phone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Prepare food and make pizzas to Domino’s quality standards.
• Maintain food and portion controls and follow hygiene and food-safety practices.
• Operate equipment and stock ingredients from delivery areas into storage, work areas, and the walk-in cooler.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily, and perform other general cleaning duties.
• Remove trash and perform other outside tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed