Customer Service Representative I
About The Position
Customer Service Representative – Electrical Supply Indianapolis, IN Are you the person customers look for when they walk in—because you know your stuff and get things done? Do you enjoy solving problems on the spot, building real relationships at the counter, and being the go-to resource customers trust to keep their jobs moving? If so, we want you on our team. At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence. What You’ll Do as a Customer Service Representative In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service. You’ll: Deliver outstanding customer service—exceeding expectations and honoring every commitment. Partner with outside sales to support customers and strengthen relationships. Coordinate with vendors to ensure products are delivered accurately and on schedule. Support corporate marketing efforts such as product launches and training events. Engage in a variety of responsibilities, including: Counter and Inside Sales Warehousing and Inventory Management Vendor and Customer Communications Order Entry and Product Support Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.
Requirements
- College coursework and/or 2+ years of relevant work experience
- Strong written, verbal, and interpersonal communication skills
- Detail-oriented with excellent organizational abilities
- Quick learner who’s eager to grow and apply new knowledge
- Ability to lift up to 50 lbs.
- Valid driver’s license required
- Comfort with multi-line phone systems and warehouse operations
- Experience with inventory management and loading/unloading shipments
- Must have legal status that enables you to work in the U.S. We cannot obtain sponsorship.
Nice To Haves
- Experience in business-to-business sales or electrical distribution preferred
- Forklift experience a plus
Responsibilities
- Deliver outstanding customer service—exceeding expectations and honoring every commitment.
- Partner with outside sales to support customers and strengthen relationships.
- Coordinate with vendors to ensure products are delivered accurately and on schedule.
- Support corporate marketing efforts such as product launches and training events.
- Counter and Inside Sales
- Warehousing and Inventory Management
- Vendor and Customer Communications
- Order Entry and Product Support
Benefits
- Medical, RX, Dental, and Vision insurance
- Life insurance & Employee Assistance Programs
- Tuition reimbursement & on-the-job training
- 401(k) with company match & Profit Sharing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
