Part-Time Customer Service Representative

Suburban Propane•Grass Valley, CA

2d•Onsite

About The Position

Monthly Bonus up to $1,000 plus competitive pay! When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for 95 years. You join an organization with a strong sense of community that values safety, customer satisfaction, training and development, and teamwork. Our seasonal employees are so essential to our business that if you are hired for this position, we will provide you with a monthly bonus up to $1,000!

Requirements

Minimum of 3 years of experience in a customer service role
Minimum of a High School diploma or GED preferred
Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
Ability to multi-task and prioritize assignments in a team environment

Responsibilities

Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
Provide high levels of customer account management by properly setting up and maintaining account information and data
Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing
Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies
May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs