Customer Service Representative - Spokane

Charlie's Produce • Spokane, WA

8h • Onsite

About The Position

Charlie's Produce is a privately owned wholesale produce company and the largest privately owned produce wholesaler on the West Coast. We are looking for like-minded individuals to help further our goal to enhance our communities through quality produce. The Customer Service Representative is responsible for processing orders, running various reports, and providing information about the products and services the company provides for its customers. To address any customer needs, the team works closely with the Operations Support and Transportations departments as well as the Sales Teams on a daily basis.

Requirements

• Must know Ten Key by touch.
• Must have advanced level of experience with MS Office, especially Outlook and Excel.
• Must have a flexible working schedule.
• Previous experience providing customer service via phone and email.
• Previous experience with internal chat-based programs to keep in touch with all.
• Ability to multi-task while recording accurate information.
• Detail-oriented with attention to detail.

Nice To Haves

• Previous experience working with AS400.
• Previous knowledge of the produce industry and varieties of produce.

Responsibilities

• Provides timely and accurate information to incoming customer requests about order status and product details.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations.

Benefits

• Medical/Dental/Vision on the first of the month following hire.
• ESOP (Profit Sharing) and 401(k).
• Paid vacations, paid holidays.
• Coverage under State Sick Leave.
• 100% Prepaid College Tuition for employees and their dependents.
• Employee assistance program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees