Retail Customer Service - Spokane Valley Plaza Rack

Nordstrom•Spokane, WA

1d•Onsite

About The Position

As a Nordstrom Rack team member, you will thrive in a fast-paced, high-energy environment, continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. Your role involves ensuring a quick and easy customer experience and keeping the store clean and clutter-free. Flexibility is key, as you may occasionally work in different areas of the store to maintain cleanliness, manage stockrooms, and assist customers in finding deals. Roles are available in Sales, Customer Service, Stock, and Fulfillment departments. Nordstrom, a fast-moving fashion company founded in 1901, builds on a heritage of service to provide convenience and true connection for its customers. The company empowers its people to be innovative, creative, and focused on providing the best service, while remaining committed to leaving the world better than it found it. Nordstrom rewards great work, promotes from within, and celebrates diversity, encouraging employees to be customer-obsessed, act as owners, be curious and ever-changing, be here to win, and extend themselves with respect and kindness.

Requirements

Clear, effective communication with strong interpersonal skills
Accountability, initiative and a high level of ownership
Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
The ability to work a flexible schedule based on business needs
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (Stock and Fulfillment Only)

Responsibilities

Work with the team to ensure the salesfloor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day
Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience
Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor
Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor
Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
Demonstrate expertise in all technologies used in the store environment
Adhere to all operational, merchandise and asset protection standards
Promote initiatives like our Nordstrom Rewards program
Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
Fulfill customer orders in a timely manner following quality standards
Prepare and ship customer’s orders following quality, packing and shipping standards
Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
Assist in maintaining clean and organized selling floors and stockrooms
Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures