CSR IOU Team

Corner Medical • Willmar, MN

5d • $18 - $20 • Onsite

About The Position

Corner Home Medical is seeking a Customer Service Representative - Monthly Resupply to join our growing healthcare team. This role focuses on helping patients receive their ongoing medical supply refills by coordinating monthly reorder requests, verifying insurance requirements, and ensuring orders are processed accurately and on time. This opportunity is ideal for someone who enjoys customer service, thrives in a fast-paced office environment, and wants to make a meaningful impact by helping patients access the medical supplies they need every month.

Requirements

• High school diploma or equivalent required.
• Strong written and verbal communication skills with excellent phone etiquette.
• Ability to multitask and manage competing priorities in a fast-paced office environment.
• Strong attention to detail and accuracy when entering data and processing orders.
• Problem-solving and decision-making skills with a positive, customer-focused approach.
• Ability to learn medical products, insurance requirements, and Medicare guidelines.
• Must be able to read, write, and speak English fluently.
• Strong computer proficiency and organizational skills.
• Team-oriented, dependable, and highly motivated.

Nice To Haves

• Customer service experience preferred; healthcare, medical office, billing, or insurance experience is a plus.
• Medical terminology knowledge helpful but not required.
• Experience with Brightree software preferred; training will be provided.

Responsibilities

• Contact patients to verify monthly supply reorder needs.
• Create and process monthly resupply sales orders.
• Answer customer questions regarding products, insurance coverage, and reorder eligibility.
• Request and obtain required documentation for insurance coverage and renewals.
• Obtain prior authorizations when needed.
• Enter and maintain accurate order information in the Brightree system.
• Coordinate timely order completion and submission to shipping and billing departments.
• Build and maintain positive relationships with patients, suppliers, and internal team members.
• Assist with annual documentation updates required by insurance providers and company policies.
• Provide backup support for other Customer Service Representatives as needed.
• Participate in training programs, process improvement initiatives, and special projects.
• Maintain regular attendance and perform additional duties as assigned.

Benefits

• Opportunity to build a career in the healthcare and durable medical equipment (DME) industry
• Supportive team environment with ongoing training and development
• Make a direct impact on patient care and satisfaction
• Work with a company dedicated to exceptional service and quality care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED