CSR

Community Veterinary Partners • Catonsville, MD

14h • Remote

About The Position

Are you looking to exceed client’s expectations to deliver outstanding client service to help drive excellent patient care? Excited about working with pets and a fun team? Then look no more, we are looking for a friendly, energetic, organized person to join our Client Service Team at Paradise Animal Hospital, located in Catonsville, MD. Our hospital is a full-spectrum, fast-paced 6 DVM practice with a supportive team-oriented environment. We support our community and we love to educate our team and our clients to enhance patient care. To succeed on our CSR team, you should be compassionate, collaborative, and self-accountable. In this position, you'll help coordinate our patient schedule while working with our techs and doctors. You'll communicate with our clients by phone, text messages, and email while using Impromed for electronic medical record keeping and data entry. Best of all, you will meet great people while helping animals live longer, healthier lives.

Requirements

• Minimum of 6 months of customer service experience
• Professional work ethic
• Positive personality
• Excellent communication skills
• Ability to prioritize and complete many tasks efficiently
• Calm demeanor
• Passion for delivering exceptional care to clients and their pets

Nice To Haves

• Preferably in a veterinary hospital

Responsibilities

• Checking patients in and out of the hospital
• Handling client invoices
• Processing payments
• Answering multiple phone lines
• Client education
• Relaying communications between doctors and clients
• Scheduling appointments for exams and various procedures
• Coordinating patient schedule
• Communicating with clients by phone, text messages, and email
• Electronic medical record keeping and data entry using Impromed

Benefits

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Professional development assistance
• Referral program
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed