FA - Customer Service Representative

Davis Automotive Group•Okotoks, AB

3d•CA$20 - CA$22•Onsite

About The Position

Fix Auto is looking for a passionate and committed Customer Service Representative to join their team in Okotoks. This role is crucial in delivering the highest degree of customer satisfaction through superior workmanship and service, acting as the face of the company. The ideal candidate thrives in a fast-paced environment, possesses exceptional customer service skills, and can adapt their approach to various situations and people.

Requirements

Exceptional customer service and communication skills with the ability to provide service that is fast, easy, caring, right and clear.
Superior interpersonal skills with the ability to adapt your approach to different personalities.
Excellent organizational skills to be able to maintain and manage our courtesy vehicle fleet.
A team player with a positive attitude who is able to work in a fast-paced environment.
A valid Driver’s license.

Nice To Haves

Experience in private or public insurance or the collision industry is considered an asset, but not required.

Responsibilities

Assist customers in person, over the phone, and through e-mail and provide information on where their vehicle is in the repair process.
Complete bookings for estimates and vehicle repairs.
Work closely with estimators and production managers to ensure repair orders are correct and submitted to Insurance companies for payment.
Support front office operations and various departments in the collision centre.
Other duties as assigned.