Customer Service Representative - Residential Electrical
About The Position
State Electric Company is seeking an entry-level Customer Service Representative (CSR) to join their team. This role involves gathering information from customers to determine the approximate costs of various electrical installations for residential projects. The CSR will be responsible for contacting customers to understand their needs, researching market prices for materials and equipment, and managing the residential project schedule. This is a full-time position offering a quality career experience, with a strong emphasis on customer interaction. Proficiency in Microsoft Office is a plus, as are outstanding analytical and problem-solving skills. Prior electrical and/or mechanical knowledge is preferred.
Requirements
- Strong analytical and problem-solving skills.
- Proficient computer skills.
- Outstanding communication skills, both written and verbal.
- Exceptional customer service skills.
- Detail-oriented.
- Microsoft Office experience is a bonus.
Nice To Haves
- Prior electrical and/or mechanical knowledge is preferred.
Responsibilities
- Gather information from customers to determine approximate costs of electrical installations for residential projects.
- Reach out to customers to determine job requirements.
- Research market prices for project materials and equipment.
- Manage the residential project schedule.
Benefits
- Friendly atmosphere with colleagues who support each other to be the best that they can be.
- Comprehensive benefits package, including health, vision and dental insurance, short & long term disability
- Company matched retirement plans (401k).
- Paid time off & Major Holiday pay
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
