Customer Service Representative
About The Position
At Waste Connections, we provide essential solid waste collection, transfer, disposal, and recycling services to residents and businesses across the U.S. and Canada. We’re proud to be a company with a unique culture—one that empowers our employees, encourages self-direction, and supports them in making a meaningful impact in both their careers and their communities. Our priority is to hire professional, caring customer service representatives who are committed to supporting our drivers and delivering excellent service to the communities we serve. If you’re bilingual and enjoy helping others, you’ll thrive in this role.
Requirements
- Bilingual candidates strongly preferred (English + Spanish).
- 2+ years of high‑volume customer service experience.
- Proficiency with Microsoft Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
Responsibilities
- Answer incoming customer calls and process requests for new service, cancellations, or changes.
- Accept and process customer payments, research billing inquiries, and update account information.
- Work with customers and internal Waste Connections teams to identify service needs, resolve issues, and provide safe, cost‑effective, environmentally sound solutions.
Benefits
- Competitive Compensation – $22/hour
- 401(k) with company match
- Comprehensive healthcare: Medical, Dental, Vision
- Employee Assistance Mental Health Program
- Emergency Travel Assistance
- Prepaid Legal Plan
- Employee Stock Purchase Plan
- Scholarship Opportunities
- Employee Relief Fund
- Life Insurance + Short/Long-Term Disability coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
