Customer Service Representative

Munich Re•Batavia Township, OH

1d•Hybrid

About The Position

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion. Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home. We are seeking a compassionate and detail-oriented Customer Service Representative to join our team. The Customer Service Representative provides quality customer service to policyholders, agents, and lienholders by providing answers to customers inquiries and quotes. Focuses on an excellent experience for customers by displaying a knowledgeable, helpful, and positive attitude.

Requirements

Ability to work effectively in a fast-paced, ever-changing environment, handling a high volume of work and supporting key corporate initiatives through independent work and multitasking
High School Diploma or equivalent required
Proficient in Microsoft Office and computer applications for servicing/quoting all products
Proficient in utilizing knowledge management tools and resources
Competencies: customer focus, ensures accountability, nimble learning, interpersonal savvy, situational adaptability, time management
Reliable high-speed internet connection and a dedicated home office space that is quiet, private, and free from distractions

Responsibilities

Deliver a personalized customer experience for incoming contacts with a professional and empathic voice, prioritizing the needs of each policy holders, agents, lenders, and strategic accounts, while developing a thoughtful solution and support for all lines of business.
Provide written communication when requested such as policy documents, paid receipts, lender verifications, and email follow up etc.
Process transactions in an omni-channel environment (i.e. servicing via phones, chat, emails etc.) for multiple lines of business and products.
Use multiple computer applications; scheduling system, policy management systems, and various tools to assist.
Maintain individual metrics in terms of performance and attendance, while demonstrating flexibility when it comes to shifts, upskilling, and skillsets based on business need.

Benefits

Two options for your health insurance plan (PPO or High Deductible)
Prescription drug coverage (included in your health insurance plan)
Vision and dental insurance plans
Short and Long Term Disability coverage
Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
A robust 401k plan with up to a 5% employer match
A retirement savings plan that is 100% company funded
Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
Eligibility to receive a yearly bonus as a Munich Re employee
Financial assistance for adoptions and infertility treatment
Paid time off for eligible family care needs
Tuition assistance and educational achievement bonuses
A corporate matching gifts program that further enhances your charitable donation
Paid time off to volunteer in your community