Customer Service Representative

Bryant Brooks•Jasper, AL

15d•Onsite

About The Position

The Customer Service Representative (CSR) is under the immediate supervision of the agency manager to do routine data entry, office work of normal complexity, endorsements, remittance and answer the telephones in accordance with established standards and procedures. Work is expected to be high in quality and accuracy. The CSR must have a working knowledge of office routines and requires the exercise of a limited degree of independent judgment and to do related office work as directed. The CSR may be exposed to confidential information and therefore is required to adhere to all Allstate corporate privacy requirements. As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community. And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner. The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors.

Requirements

Must have a working knowledge of office routines
Requires the exercise of a limited degree of independent judgment
Required to adhere to all Allstate corporate privacy requirements
Required to obtain a current property and casualty license prior to employment

Nice To Haves

Maintain a positive and self driven, self motivated attitude

Responsibilities

Maintain and organize agency files, both electronic and paper
Prepare agency solicitation, renewal conservation and other customer mailings
Maintain correspondence on customer’s files
Run weekly and daily audits
Runs and processes additional Alliance audits as requested by other members of the staff
Follow up and complete all trailing documents for new and existing clients
Answer incoming calls expeditiously and courteously and direct them to the appropriate person promptly and efficiently
Greets all customers coming into the agency in a friendly and helpful manner
Receives and processes insurance payments excluding those processed at time of binding
Receives and processes endorsements in an expeditious and efficient manner
Provide and verify general and non-technical information to inquiries over the telephone or in person
Work well with other employees and is a team player with a positive attitude