Customer Service Representative
About The Position
Fenix Outdoor North America has an exciting opportunity for a motivated, high-energy customer service champion to join our DTC Customer Service team located near Denver, Colorado. At Fenix Outdoor, we create life-altering experiences in nature through providing a full range of products and specialty outdoor retail stores across several countries. Our company enables people to enjoy life outside. We’re a team of nature lovers, and we enjoy being outside. Whether in a city park or climbing the peak of a mountain, sustaining the world we live in is a top priority in what we do. After all, our business is nature.
Requirements
- Experience in a customer service or retail role
- A genuine love of helping customers, solving problems, and creating positive experiences
- A strong belief in delivering exceptional customer service at every touchpoint
- Clear and effective written and verbal communication skills
- Excellent attention to detail and strong time management skills – you can prioritize effectively and work efficiently
- Comfort learning, navigating, and mastering multiple systems and tools
- Enthusiasm for fast-paced environments and working toward ambitious goals
- Technical proficiency, including comfort with Microsoft Office (Outlook, Excel, Word)
- Ability to build trust and positive relationships with teammates
- A mindset focused on continuous improvement – for customers, for coworkers, and for the company
Nice To Haves
- Bachelor’s Degree or equivalent combination of education and work experience
- Previous retail or customer service experience in the outdoor industry
- Experience using ERP systems (especially Microsoft AX)
- Experience with Zendesk
Responsibilities
- Respond to customer inquiries, requests, and concerns via phone, email, and live chat in a timely and professional manner
- Assist customers with order changes, cancellations, returns, and product-related questions
- Research and resolve shipping, delivery, and payment issues
- Educate customers on technical product application, sizing, and general use to help them select the right items for their needs
- Facilitate communication between departments as needed to resolve customer issues
- Contribute to a positive, solution-oriented team environment by jumping in to help where needed
Benefits
- A stimulating work environment with passionate, enthusiastic co-workers
- Opportunities for personal and professional growth that will elevate your career
- A company that treasures sustainability and acts to create future stewards of nature
- Medical, Dental, Vision, Critical Illness, Accident
- 401k with generous company match
- Generous schedule of company-paid holidays
- Product discounts on all Fenix Outdoor brands
- Industry discounts and more…
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
