Customer Service Rep - Hanna Cancer Associates

University Physicians' Association•Knoxville, TN

just now•Onsite

About The Position

University Physicians' Association is seeking qualified applicants for a Customer Service Representative at Hanna Cancer Associates. This is a multitask position where the individual will be trained on multiple areas within the office.

Requirements

Detail-oriented
Able to work under deadlines in a very fast-paced office.
Familiar with giving instructions, processing orders, and making the patients their top priority.
Punctual and reliable attendance is an essential function.
Ability to get along with others and consistently engage in and promote positive interactions in the workplace.
Ability to communicate effectively both verbally and written form.
Knowledge of Microsoft Excel, Office, and Outlook.
Working knowledge of copier, fax machine, multi-line telephone, computers, printers, and scanners.

Nice To Haves

Will work closely with physicians to provide a seamless patient experience.

Responsibilities

Answering multiple phone lines by the 3rd ring, sending messages to appropriate individual through EMR.
Processing mail and distributing faxes to the appropriate team members.
Scheduling established patient appointments and chemo appointments.
Getting new patient referrals sent to Nurse Practitioner, scheduling appointments, and sending new patient paperwork out to patient.
Sending out medical records when requested by disability and insurance companies.
Scanning medical records into patient chart in the EMR so that the chart is complete.
Taking vitals and going over the patient medication list. Making any changes/updates in the EMR.
Placing patients in rooms according to their appointment times and ensuring providers stay on time to avoid longer patient wait times.
Checking in patients as they arrive to clinic for their appointments and activating their labs.
Updating patient demographics to ensure all information is correct in EMR.
Verifying insurance, collecting co-pays, and closing out daily journal.
Checking out patients and scheduling them for follow up appointments and chemo visits.
Scheduling scans ordered by providers.
Collecting patient information, checking charts, and coordinating patient flow.
Obtaining pre-certs from insurance companies for chemotherapy drugs and scans (i.e. MRI, CT, etc.).