Customer Service Representative - Logistics
About The Position
We are looking for enthusiastic, results-oriented professionals that thrive in an environment where the rewards of hard work truly pay off. We pride ourselves on a people-first culture, where we will champion your development throughout your career. Based out of our office located in Kernersville, NC, this highly lucrative CSR role is responsible for collaborating with carrier partners and shippers alike overseeing the full life cycle of every shipment in your team's given book of business. In order to be successful in this role, individuals must be able to think quickly in a fast-paced and competitive team environment where your hard work will generate results. This position offers a competitive starting base salary (determined upon experience) plus a highly competitive monthly bonus structure.
Requirements
- Ambitious, outgoing and success driven mindset
- Strong email, phone, and face-to-face communication skills, with the ability to influence and negotiate with customers and carriers
- Ability to multitask in a fast paced environment
- Ability to work in a team environment while also delivering independent results
- The flexibility to handle on-call responsibility on a rotating schedule
- Someone highly entrepreneurial and sales motivated, who is fearless in the pursuit of the next opportunity for new business!
Nice To Haves
- Operational experience within the 3PL/Logistics field (preferred, but not required)
Responsibilities
- Function as the liaison between clients, carriers, shippers, and receivers
- Developing long-term relationships with customers by providing first-in-class customer service
- Helping to prospect for new customers, carriers, and maintaining positive customer and carrier relations
- Generating new business opportunities through prospecting calls
- Effectively and confidently negotiating customer and carrier rates, and establishing strong, trusted relationships with each
- Managing movement of the client's goods, ensuring that they are picked up, transported safely and delivered on time to the client's expectations
- Using industry-leading technology to provide market competitive pricing for customer shipments
- Collaborating with team members on pricing strategies and solution decisions
- Having a HUGE amount of fun! We want someone who enjoys their work and is a natural at working within a team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
