Customer Logistics Representative
About The Position
The Customer Logistics Representative (CLR) is a mid-level role responsible for supporting the successful execution of account plans and statements of work (SOW) by completing tasks assigned by the Operations Supervisor and/or Operations Lead. This role involves executing daily operations, managing the order file and carrier execution, recommending and implementing internal productivity improvements using Quality Driven Manufacturing (QDM) methodologies, and contributing to team unity. The CLR must be able to anticipate changes in priorities, proactively develop plans to meet challenges, and identify and resolve internal and external performance issues.
Requirements
- High school diploma required
- 0--1 years of experience required
Nice To Haves
- Associate degree preferred
- At least 2 years of experience in contract logistics, transportation, or a related industry preferred
Responsibilities
- Execute complex and exception-based freight tendering, including rate negotiation and securing capacity for specialty moves (e.g., white-glove, refrigerated, flatbed, expedited).
- Communicate directly and frequently with internal departments, customers, carriers, and vendors via oral and written methods.
- Manage service performance at the load level, including root cause analysis for pickup and delivery failures.
- Gather and document load exception information from carriers, consignees, and shippers in the TMS portal.
- Manage exception loads through to completion.
- Identify process improvements and cost savings opportunities using QDM methodologies.
- Handle escalations from Customer Logistics Coordinators regarding mismatched data and exceptions, following customer SOPs.
- Manage internal and external KPIs as assigned (e.g., tender acceptance, missed pickups and deliveries).
- Create and maintain clear work instructions and ensure SOP compliance.
- Comply with all applicable laws, regulations, and company policies and procedures.
- Perform other duties as required.
Benefits
- Competitive Pay
- 401(k) plan with company match after 1 year
- Tuition reimbursement program
- Holiday pay and accrued paid time off (Vacation and PTO)
- Medical, dental, vision, and voluntary benefits available on day one
- Basic life insurance
- Basic AD&D coverage
- Supplemental Life and Supplemental AD&D
- Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
- Paid parental leave for both moms and dads
- Paid bereavement and jury duty
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
