Customer Service Representative

City of Grand Junction • Grand Junction, CO

11d • Onsite

About The Position

This is the first level of the customer service series. Incumbents perform customer service in person and by telephone, data entry, and processing work in utilities. Additionally, incumbents will file records and documents, take payments and monies and account for customer/City funds, maintain related records and accounts, perform research on documents and customer questions, and maintain supplies and forms. Bilingual skills in Spanish and English are a valuable asset for this position. Successful candidates will demonstrate strong communication, attention to detail, and a commitment to providing excellent service to the community. Join our team and help create a service-focused workplace built on excellence and strong customer relationships! Customer Service is a division of the City of Grand Junction's Utilities Department. It is responsible for managing and administering the billing and collection of utilities, including water, sewer, trash, recycling, and irrigation services, for residents and businesses within the city limits and the 201 Persigo area. In addition to billing and collections, Customer Service is responsible for establishing and maintaining utility accounts, issuing service orders for new connections and disconnections, and responding to customer inquiries and concerns related to utility services. The department's team is committed to providing high-quality customer service and ensuring the accuracy of billing and meter readings. Overall, the Grand Junction Customer Service division plays a critical role in ensuring the smooth operation of the city's utility services and supporting the quality of life for its residents and businesses.

Requirements

• One (1) year of general accounting and/or customer service experience.
• High School Diploma or G.E.D.
• Proficiency with 10-key adding machine.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The selected candidate must comply with the City of Grand Junction's Payment Card Industry (PCI) standards for handling and securing payment card information.

Nice To Haves

• Bilingual skills in Spanish and English are a valuable asset for this position.

Responsibilities

• Responsible for assisting with a variety of routine customer service and administrative support functions, including responding to general and specific inquiries from customers regarding regulations, policies, and procedures.
• Research and respond to inquiries and direct customers to the appropriate City divisions and departments.
• Process and enter information on assigned databases and departmental software systems.
• Complete work orders; perform appropriate tags and shut offs to specific customer utility accounts.
• Monitor and track delinquent utility accounts; calculate payment schedules and fees using established formulas.
• Collect and process a high volume of utility, departmental, and miscellaneous cash receipts.

Benefits

• Near-site Sage Health & Wellness Center offers free or low-cost healthcare services for employees and their dependents enrolled in a City health plan. Services include preventative care, health assessments and coaching, treatment for common illnesses, lab services, physical therapy, a medical massage therapist, and behavioral health counseling.
• The clinic also offers wellness programs, challenges, and classes that empower employees and their families to stay healthy and thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED