Customer Service Representative(I) Bilingual Only! FT & Benefits

Wilberts Inc. • Town of Elma, NY

19d • $20 - $24 • Onsite

About The Position

Welcome and greet customers immediately upon entering and help them gain admission into the yard while educating them on Wilbert’s rules and policies. Answer telephones to provide information about Wilbert’s to our customers ensuring a safe, orderly and rewarding experience every time. Verbally direct customers to find the parts they are looking for utilizing all of Wilbert’s resources. Properly identify parts pulled from our inventory, input merchandise into the POS workstation, and receive payments.

Requirements

• Must be Bilingual.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Experience or knowledge in the automotive industry.
• Regularly required to stand, walk, use hands, and talk or hear.
• Primarily on their feet for long periods of time.
• Frequently required to climb or balance and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50 pounds.

Nice To Haves

• Previous experience is a benefit but is not required.

Responsibilities

• Provide exceptional customer service in person and over the phone while maintaining a professional and positive attitude.
• Perform information, admission, and cashier services including explaining policies and procedures, identifying various automotive parts, and handling cash, store credit, and credit card transaction.
• Utilize software to assist customers to promote a positive part-pulling experience.
• Enforce Wilbert’s U-Pull It “Rules and Policies” including inspection of all tools and/or personal belongings entering and exiting our facilities.
• Maintain a clean and safe workstation throughout the indoor retail area.
• Clean and maintain the outside parking lot and yard entrance area.
• Bring wheel barrels and carts back to the holding area.
• Promote Wilbert’s Family of businesses in person or over the phone to promote positive and successful interactions.
• Follow all safety policies and procedures.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• HSA matching
• Life insurance
• Paid time off
• Short term & Long term disability
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED