Benefits Customer Service Representative
Gallagher•Las Vegas, NV
•Onsite
About The Position
Join Gallagher and make a real difference in employees' lives. As a Benefits Customer Service Representative, you'll help members understand their benefit options, answer questions, and confidently choose the coverage that best meets their needs. No sales, no cold calling—just meaningful customer support.
Requirements
- High school diploma
- 1+ year of customer service experience
- Strong typing and basic computer skills
Nice To Haves
- Bilingual Spanish
- Life & Health License
- Benefits experience
- Call center experience
- Microsoft Office proficiency
Responsibilities
- Serve as a trusted resource for members navigating their benefit options
- Resolve eligibility, enrollment, and claims-related questions with professionalism and care
- Deliver exceptional customer service while building positive relationships with every caller
- Partner with insurance carriers, providers, and internal teams to quickly resolve member concerns
- Guide employees toward informed benefits decisions that support their needs
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
