Benefits Customer Service Representative

Employee Liability Management•Mobile, AL

8h•$18•Onsite

About The Position

Benefits Specialist is responsible for administration of benefits for participating clients. Starting pay begins at 18.00 per hour. Responsibilities include: Managing client benefits. This includes but not limited to: eligibility, enrollments, terminations, reconciling monthly benefit invoices, contacting clients about their renewals, maintaining employee and client records. Generating open enrollment notices Answering questions from employees about their benefit deductions. Auditing terminated employees benefits for final deductions. Works closely with Payroll and Accounting on all benefit related issues. Researches and resolves questions from managers and employees regarding benefit deductions, eligibility and enrollments. Maintains knowledge of all Benefits software. Completes and responds to Medical Support Orders Maintains knowledge of all PEO services to assist clients with general inquiries. Ensures that the highest quality level of customer service is provided to clients and employees. Establishes and maintains a positive working relationship with clients, co-workers & other departments Assist in special projects as assigned by management and other duties as assigned. Provide customer service to benefit recipients and clients Ability to handle sensitive information with professionalism Assist employees in resolving problems with benefit coverage

Requirements

EXCEPTIONAL CUSTOMER SERVICE REQUIRED
Intermediate to advanced Microsoft Office skills – Outlook, Word and Excel
Experience handling employee benefits
Excellent time management skills
Ability to listen, communicate (written and verbal), excellent grammar, spelling and proofreading skills and follow-up effectively with all staffing levels and clients/customers
Ability to work independently, self-starter, energetic
Must be detail oriented
Able to adhere to tight deadlines
High School diploma required
Able to handle highly confidential information

Nice To Haves

Experience with invoice and/or benefit reconciliations preferred

Responsibilities

Managing client benefits (eligibility, enrollments, terminations)
Reconciling monthly benefit invoices
Contacting clients about their renewals
Maintaining employee and client records
Generating open enrollment notices
Answering questions from employees about their benefit deductions
Auditing terminated employees benefits for final deductions
Working closely with Payroll and Accounting on all benefit related issues
Researching and resolving questions from managers and employees regarding benefit deductions, eligibility and enrollments
Maintaining knowledge of all Benefits software
Completing and responding to Medical Support Orders
Maintaining knowledge of all PEO services to assist clients with general inquiries
Ensuring the highest quality level of customer service is provided to clients and employees
Establishing and maintaining a positive working relationship with clients, co-workers & other departments
Assisting in special projects as assigned by management
Other duties as assigned
Providing customer service to benefit recipients and clients
Handling sensitive information with professionalism
Assisting employees in resolving problems with benefit coverage