Customer Service Representative

U-Haul•Charleston, WV

16d•Onsite

About The Position

The Customer Service Representative works as part of a supportive team to provide customer service at a U-Haul center. The role assists customers with U-Haul products and services, handles rental and return transactions using smartphone-based technology, and helps inspect and maintain equipment. The position offers on-the-job education and ongoing training through U-Haul University. U-Haul provides paid hands-on working interviews, a $100 hiring bonus, and a $300 cash bonus upon completion of Equipment Inspection and Verification through its 1-2-3 Punch Certification Program at retail stores. The job is located at 1701 W 4th Ave, Charleston, West Virginia 25387. Applicants must be legally authorized to work in the United States and must not require employer sponsorship. The work may involve moderate risks or discomforts and requires safety precautions. Physical duties include periods of standing or remaining stationary, moving indoors and outdoors, reaching at varying heights, and moving equipment weighing at least 50 pounds, with or without assistance.

Requirements

Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.
Legally authorized to work in the United States without employer sponsorship.

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer questions and educate customers about products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane; certification is offered through U-Haul after employment.
Drive a forklift; certification is offered through U-Haul after employment.
Participate in ongoing continuous U-Haul education through U-Haul University.
Perform other duties as assigned.

Benefits

Career stability and opportunities for advancement.
Mindset App reimbursement.
Gym reimbursement program.
Health insurance and prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw Legal program.
MetLife auto and home insurance.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids.
Dental and vision plans.
Business travel insurance.
You Matter EAP.
LifeLock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey’s SmartDollar Program.
$100 hiring bonus.
$300 cash bonus upon completing U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail stores.
Paid hands-on working interviews.