C. Woods - Customer Service Representative

ACE Hardware • Tyler, TX

1d • Onsite

About The Position

About C. Woods Company: Helpful meets helpful. C Woods is now Ace Hardware Home Services! It’s still the same great C Woods team that you know and trust – so what’s changed? Just our name. Now bringing helpful plumbing services to your home, supporting over 5,800 neighborhood stores across the country, Ace Hardware is a company dedicated to providing helpful service to local communities. Much like C Woods, Ace Hardware is dedicated to delivering an amazing experience to every customer, every time. Ace Hardware stores are locally owned and operated, with the goal to be helpful in the aisle and now in the home. We are excited to grow C Woods together with Ace and continue to support the local community for years to come. To learn more, visit: www.cwoodsco.com

Requirements

• Recent experience with Microsoft Office (Outlook, Word, Excel)
• Strong attention to detail and commitment to high-quality work
• High level of integrity in both professional and personal conduct
• Growth mindset with a desire to continuously improve
• Ability to stay organized and perform well under pressure
• Self-motivated with a strong work ethic
• Positive, team-oriented attitude
• Reliable and consistent in attendance and performance
• Willingness to participate in an on-call rotation after hours as needed

Nice To Haves

• 5+ years of customer service experience

Responsibilities

• Answer incoming calls and accurately enter customer information in ServiceTitan in real time
• Deliver a great customer experience and build strong, lasting relationships
• Communicate clearly and positively with field technicians and help coordinate their schedules
• Dispatch and support technicians throughout the day to keep operations running smoothly
• Manage multi-day and multi-vendor projects from start to finish
• Support your team with a positive, team-first attitude
• Step in and assist teammates when needed

Benefits

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed