Customer Service Representative (CRS)
ABT Insurance•Duluth, GA
•Onsite
About The Position
ABT Insurance Services is seeking a motivated and professional Customer Service Representative to join our growing team. This role is ideal for individuals passionate about helping people, solving problems, and delivering exceptional customer service.
Requirements
- Minimum 2 years previous customer service experience, required.
- Strong communication and problem-solving skills.
- Comfortable using multiple computer systems and applications simultaneously.
- Detail-oriented with excellent organizational skills.
- Ability to thrive in a fast-paced environment.
Nice To Haves
- Insurance experience is a plus but not required.
Responsibilities
- Answer incoming client calls and provide outstanding customer service.
- Assist clients with policy changes, payments, coverage questions, and general account servicing.
- Document all client interactions accurately in our agency management system.
- Follow established procedures and service standards.
- Work closely with producers, retention specialists, and management to support client needs.
- Complete assigned tasks and follow-up activities in a timely manner.
- Maintain professionalism and confidentiality at all times.
Benefits
- Competitive pay based on experience.
- Paid training and career development opportunities.
- Licensing assistance for qualified candidates.
- Supportive team environment.
- Opportunities for advancement within the organization.
- Full-time position with benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
