Customer Service Representative

SPEEDY CPS LLC•Missoula, MT

9d•Onsite

About The Position

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Requirements

Requires a high school diploma or equivalent
0-3 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Strong technology skill with Microsoft Office
Has worked with an MIS system
A friendly and outgoing personality
Enjoys fast-paced working environment – ability to “multi-task”
Has good math skills
Has basic computer experience; ability to learn Point of Sales (POS) software for entering orders, estimates, and front counter transactions
Demonstrates and utilizes courteous

Nice To Haves

Experience in the printing industry an advantage

Responsibilities

Increase Customer Satisfaction.
Take, enter, process and/or expedite orders.
Provide price estimates and quotes.
Handle service problems and questions.
Train customers on products.
Provide service feedback to management
Greets the customer in person.
Answers the phone.
Accurately processes callers through the phone system.
Identifies the customer and his/her project through a few questions.
Quotes turnaround from the “standard turnaround chart”
Accurately enters correctly priced estimates and orders in POS System
Follows up on estimates, asks for orders
Enters orders in POS system
Handles cash, check, or credit card transactions and deposits at front counter
Verifies order accuracy and pricing
Notifies customers when order is completed
Handles customer complaints, forwards to management when appropriate
Maintains front counter cleanliness, preparedness checklist
Maintains front counter filing systems
Logs new customer contacts for future follow up
Maintains customer artwork files
Takes complete messages for team members
Refers customers to inside sales rep when appropriate
Trains to become competent back-up during holidays and illnesses
Develops customer’s trust by taking interest in the success and timely completion of their projects
Trains to become a Certified Print Specialist
Completes Digital Certification
Pass on information about customers with future potential to the sales representative