Customer Service Representative (Fife, WA)

Waste Connections

1d•Onsite

About The Position

Murrey’s Disposal, a Waste Connections company, is hiring a dependable, customer-focused Customer Service Representative (CSR) in Fife, WA. This role is a great fit for individuals who enjoy working with systems, staying focused in a fast-paced environment, and improving performance over time while supporting a team. The position is office-based, offering a stable and team-oriented environment with long-term career growth potential. Waste Connections values employees who demonstrate reliability, safety, respect, and a commitment to quality work, encouraging applications from individuals with transferable skills and non-traditional career paths.

Requirements

High school diploma or equivalent preferred
Two (2) years of customer service experience or transferable experience from a customer-facing role
Comfortable with MS Word, Excel, email, and navigating internal systems
Strong typing (including 10-key), organization, and documentation skills
Clear communication, problem-solving, and team collaboration abilities
Comfortable working on a computer most of the day using a keyboard, mouse, and headset
Ability to stay focused during repetitive or back-to-back tasks without sacrificing accuracy
Ability to track personal performance, hit daily goals, and improve consistently
Ability to communicate clearly, multitask across several windows, and keep calm under pressure
Ability to work well in a close-knit team, sharing information and supporting others when it’s busy

Nice To Haves

Experience in call centers, retail, hospitality, dispatch/logistics, administrative support, or other fast-paced digital environments where attention, systems navigation, and customer communication are essential.

Responsibilities

Support customers by phone and in person to set up, modify, or discontinue service
Navigate multiple systems to enter and update customer information accurately
Resolve issues by collaborating with internal departments (service, dispatch, billing)
Process account actions: contracts, charges, deposits, address changes, discontinuance orders
Promote goodwill through professional, respectful communication that builds long-term relationships
Meet productivity and quality goals in a structured, high-call-volume setting
Educate customers on available or additional services when appropriate
Cover reception or front desk as needed to support the team