Customer Service On-Site Representative
About The Position
Swift Transportation is seeking an on-site Customer Service Representative to coordinate and implement systems to maximize asset utilization within an assigned customer's environment. This role involves effective communication with customer personnel, maintaining customer information, resolving issues with internal departments, and acting as an extension of the Sales team to explore business revenue opportunities. The representative will also communicate with Swift planning centers to ensure customer commitments are met and generate reports on service, OS&D, and accessorial charges.
Requirements
- 1-3 years of customer service or customer relations experience preferred.
- Ability to work under stress while remaining professional at all times, be proactive and work efficiently independently with no supervision and good communication skills.
- High School Diploma or equivalent required.
Responsibilities
- Coordinate and implement systems to maximize the utilization of KNX's assets while working in an assigned customers environment.
- Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and sold relationships to enhance growth.
- Must have knowledge of ISO customer service processes regardless of whether performing the functions on a daily basis or not.
- Assist in collecting and maintaining current customer information in the system.
- Work with all Swift internal departments to resolve customer or company issues when necessary.
- Serve as an on-site daily extension of Sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with Customers.
- Communicates daily with responsible Swift planning centers to ensure customer commitments are being met.
- Generates appropriate reports regarding service, OS&D, accessorial, etc. to assist in evaluating cost factors associated with business.
- Perform any other responsible related job duties as required by Customer.
Benefits
- 401k
- Medical
- Dental
- Vision
- Disability
- Supplemental and Life Insurance
- Pet insurance
- Employee Stock Purchase plan
- Paid training
- Wellness programs
- Flexible Spending Account
- Tuition Assistance Programs
- Military Leave
- Discounts with our vendors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
