Customer Service Representative
About The Position
Ferguson is seeking a Customer Service Representative to join their team. This role offers the opportunity to start a sales career with a leading wholesale distribution organization. The position is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA. The ideal candidate is eager to learn, thinks critically, enjoys problem-solving, and thrives in a collaborative, fast-paced environment. Strong multitasking, follow-up, and organizational skills are essential. Successful candidates will demonstrate digital proficiency, strong interpersonal skills, sales acumen, product knowledge, and the ability to navigate ambiguity. You will work closely with teammates to deliver outstanding customer support.
Requirements
- 1-2 years of Trilogie experience and manual order placement
- Understanding of Ferguson blended products
- Must possess strong communication skills, including the ability to read, write, comprehend, and compose professional emails
- Able to manage time, priorities, and workload both independently and with supervision
- Demonstrate reliability, punctuality, and consistency
- Exhibit a high level of integrity and professionalism in all interactions
- Skilled in digital literacy including Microsoft Office, Salesforce experience a plus
Nice To Haves
- Salesforce experience
Responsibilities
- Effectively utilize Customer Relationship Management through Salesforce CRM and via phone
- Demonstrate excellent customer service by answering calls from internal and external customers for general information, addressing and resolving concerns or questions
- Identify and escalate priority issues to appropriate channels
- Placing orders via inbound phone calls
- Provide website support including troubleshooting issues and administer guidance on website features
- Provide both pre- and post-order support for our Ferguson.com customers
- Actively seek opportunities to enhance processes and improve customer satisfaction
- Contribute to achieving or surpassing team goals and targets
- Ensure stable internet when working remote
- Use all Ferguson provided equipment in a dedicated workspace
- Adhere to company policies, procedures and guidelines related to customer service, data privacy and security
Benefits
- health
- dental
- vision
- paid time off
- life insurance
- 401(k) with a company match
- mental health coverage
- gender affirming and family building benefits
- paid parental leave
- associate discounts
- community involvement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
