Customer Service Rep(5944)

Domino's Franchise•Greenville, MS

23h

About The Position

The Customer Service Representative (CSR) / Pizza Maker is a store-level role that supports customer service and restaurant operations. The position involves preparing food, taking customer orders, operating the point-of-sale system, maintaining store cleanliness, and helping ensure accurate orders, quality products, and prompt service in a fast-paced environment. The CSR reports to the Assistant Manager or General Manager.

Requirements

Must be at least 16 years old or meet state minimum age requirements.
Ability to work in a fast-paced team environment.
Strong communication and customer service skills.
Ability to follow instructions and work with minimal supervision.
Ability to stand for extended periods.
Ability to lift up to 25 pounds.
Ability to reach, bend, stoop, and move quickly in a busy kitchen environment.
Ability to work near hot ovens and kitchen equipment.

Nice To Haves

Basic math skills.
Cash-handling skills.

Responsibilities

Greet customers in person and over the phone in a friendly, professional manner.
Take customer orders accurately.
Answer questions about menu items, specials, and promotions.
Resolve customer concerns and escalate issues to management when necessary.
Prepare pizzas and other menu items according to company standards.
Follow food safety and sanitation guidelines.
Prepare products quickly, accurately, and consistently while maintaining portion control and product quality.
Operate cash registers and handle cash transactions accurately.
Assist with stocking food items and supplies.
Maintain a clean and organized work area.
Help with opening and closing duties as assigned.
Work collaboratively with team members to support efficient store operations.
Assist delivery drivers and management when needed.
Follow company policies, procedures, and safety guidelines.