Customer Service Representative
About The Position
Specified Technologies Inc. (STI) is an industry leader in the development of firestopping systems, smoke and sound control products, and innovative construction solutions. For over 36 years, STI has partnered with contractors, engineers, and building owners to provide tested, trusted, and code‑compliant solutions worldwide. Headquartered in Somerville, New Jersey, the company has grown to serve multiple markets and geographies and remains committed to innovation, safety, and performance in passive fire protection. We’re seeking a Customer Service Representative who will be responsible for processing customer orders, returns, account adjustments, inquiries, and complaints while providing timely, accurate, and professional customer service. They will communicate with customers to address questions and resolve issues efficiently. Work with internal teams as needed to meet customer needs and maintain positive customer experience by performing the following duties. This is a hybrid role based out of our Corporate Headquarters in Somerville, New Jersey with an expectation of three days per week in the office.
Requirements
- Associate degree or equivalent from two-year college or technical school
- 1 + years’ experience in comparable role
- Basic computer skills, including MS Office
Nice To Haves
- Salesforce preferred but not required
- Attention to detail along with strong multi-tasking skills
- Superior communication skills, listening, verbal and writing and desire to work as part of a team
- Sense of urgency in all matters
- Strong problem-solving skills and ability to develop effective solutions.
- Customer-focused mindset.
Responsibilities
- Process customer orders, literature requests, and sample requests through the ERP system.
- Assist customers with product inquiries, distributor information, pricing, availability, and order status.
- Resolve customer concerns and coordinate follow-up with internal teams.
- Partner with internal departments and carriers to support order fulfillment and shipment tracking.
- Manage product returns and related customer credits.
- Support account setup, adjustments, and credit processing.
- Serve as a liaison between customers, representatives, and internal departments.
- Support EDI order processing and partner communications.
- Perform other duties as assigned.
Benefits
- Medical insurance options
- Dental and vision plans
- 401(k) Retirement Plan
- Employer contributions
- Company-Paid Life Insurance
- Generous Paid Time Off
- Company-paid holidays
- Vacation
- Floating time
- Sick time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
