Customer Service Representative- Direct Hire
About The Position
Direct Hire Beyond TalentEdge has partnered with manufacturing company who focuses on Aerospace, Defense, Energy, Medical and Industrial Markets. The Customer Service Representative is the primary point of contact for day-to-day inquiries and activities between customers and the company. This individual is responsible for ensuring customer deliverables are met by coordinating with cross-functional teams. The ideal candidate is highly organized, able to multitask, meet aggressive deadlines, manage time effectively, and identify opportunities for process improvement. This role serves as the voice of the customer to Sales, Operations, Supply Chain, Quality, and Shipping. This role is Direct Hire, We invite you to apply today.
Requirements
- Associate degree or equivalent work experience.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong organizational, time management, and multitasking abilities.
- Accurate data entry skills with exceptional attention to detail.
- Experience with administrative processes and documentation.
- Strong commitment to providing outstanding customer service.
Nice To Haves
- Manufacturing industry experience preferred.
- Experience with ERP systems (Infor/Syteline or similar) and familiarity with Lean Six Sigma principles is a plus.
Responsibilities
- Serve as the primary contact for customers in a fast-paced, high-pressure environment.
- Build and maintain strong customer relationships by providing timely support and responding to inquiries regarding orders, shipments, RMAs, and invoicing.
- Enter and manage customer orders while coordinating with internal departments to provide accurate delivery dates.
- Interface with customer web portals and participate in production meetings.
- Partner with the Inside Sales team to monitor and improve customer scorecard performance.
- Support cross-functional process improvement initiatives.
- Monitor and support key performance metrics, including: On-time Advance Shipping Notices (ASN), Purchase Order acknowledgments, Returned Material Authorization (RMA) completion, On-time delivery (95% or greater goal).
- Process Returned Material Memos (RMMs) and reconcile associated debits.
- Assist the Accounts Receivable team with resolving past-due invoices.
- Compile reports and analyze customer account data.
- Coordinate with internal departments to resolve customer issues and ensure customer satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
