Customer Service Representative ( Temp-hire)

ProAmpac•Auburn, WA

4d•Onsite

About The Position

The Customer Service Rep serves as the central point of contact between external customers and ProAmpac for all order entry and order management-related activities. The Customer Account Representative provides high-quality and professional care by working collaboratively with other departments to proactively address and resolve all internal and external customer inquiries. This is an on-site opportunity at our Auburn, WA manufacturing plant.

Requirements

HS/GED required
Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email
Maintains strict confidentiality and protects privacy of confidential/sensitive information.
Exceptional time management and organization skills.
Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
Detail oriented and has the ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.
Self-confident, self-motivated professional individual who thrives in a challenging, fast-paced environment.
Hunger to learn is a must!

Nice To Haves

Associates preferred
2 years' experience in a related field preferred

Responsibilities

Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.
Advise of any delays, and evaluate and implement solutions.
Work collaboratively with internal teams (Sales, Graphics, Shipping & Receiving, Production, etc.) to monitor all open and finished orders, schedule changes, new designs, and graphics changes, and customer requirements.
Coordinate the scheduling of customer shipments and enters shipping information into the designed SAP system, expedite rush shipment and monitor progress through delivery as needed.
Review daily spreadsheet from accounting to ensure correct pricing from the prior day.
Work with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.
Provide order entry support for other team members when appropriate.
Proactively assist customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues.
Build customer loyalty by providing prompt, professional, and efficient service while being laser-focused on opportunities to improve and streamline processes.