Temp to Hire Service Dispatch Coordinator
About The Position
Thayer, LLC is growing and seeking a highly organized, customer-focused Service Coordinator / Dispatcher to support increased demand in its Service Department. This is a seasonal role with a strong path to full-time employment based on performance and business needs. The position is critical to maintaining operational flow and customer satisfaction by coordinating service calls, supporting field technicians, and ensuring work is scheduled, executed, and closed efficiently. Success in this role directly impacts response times, technician productivity, and the overall customer experience.
Requirements
- Strong organizational and multitasking skills in a fast-paced environment
- Excellent communication skills—both verbal and written
- Professional, customer-first mindset
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Ability to learn and navigate ERP/FSM systems
Nice To Haves
- Dispatch or scheduling experience
- Familiarity with HVAC or service-based industries
Responsibilities
- Dispatch technicians using our Mobile Tech / COINS Field Service Management system to maximize efficiency and responsiveness
- Intake customer calls, gather accurate information, and prioritize service needs
- Maintain clear, professional communication with customers and field technicians
- Monitor and manage the lifecycle of service orders to ensure timely completion
- Support weekly payroll processes by reconciling technician time entries
- Issue purchase orders and assist with material coordination as needed
- Escalate customer concerns and operational issues to leadership for resolution
- Collaborate closely with the Call Center Supervisor and Service Manager to maintain service standards
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
