Customer Service Representative - Princeton, In

Springs Valley Bank & Trust Company•Princeton, IN

5d•Onsite

About The Position

Provides exceptional customer service and maintains a customer focused culture. This role is responsible for comprehensive, prompt and efficient customer transactions, including receiving and cashing checks, verifying amounts, examining checks for proper completion, and entering transactions into computer records. The representative will balance their cash drawer, compare totals to computer-generated sheets, and report any discrepancies to the supervisor immediately. They will also handle various customer requests such as account holds, stop-payment orders, and address changes. The role involves promoting and explaining financial institution services and products based on customer needs, identifying cross-sell opportunities, and referring customers to appropriate sales members. Additional duties include assisting with the night depository, ensuring the deposit area is stocked, performing Branch Capture of transactions, and continually increasing product and service knowledge. The representative will make product and service recommendations to Banking Center Managers and is responsible for complying with all financial institution policies and procedures. They will actively achieve individual sales, referral, operational, and community involvement goals. The ability to perform new account activities, back-up head personal banker, and handle ATM oversight and EFT are also key aspects of this position. Other duties as assigned.

Requirements

High school diploma or equivalent.
Two or more years of personal banker experience (including completion of in-house training).
Proven ability to cross-sell, perform new account activities, and/or other higher-level activities (ATM, EFT, etc...)
Good interpersonal communication, organizational, mathematical and computer skills.

Responsibilities

Comprehensive, prompt and efficient customer transactions.
Receives & cashes checks and cash for accounts, verifies amounts and examines checks for proper completion, and enters transactions into computer records.
Balances cash drawer and compares totals to computer-generated sheet.
Reports any discrepancies to the supervisor immediately.
Accepts a variety of customer requests, such as account holds, stop-payment orders, address changes and similar special services.
Promotes and explains financial institution services and products based on customer's needs, within compliance of financial institutions standards.
Identifies cross-sell opportunities and refers customer to appropriate sales member.
Assists in the night depository function.
Ensures deposit area is properly stocked with forms, supplies, etc.
Performs Branch Capture of transactions.
Continually increases product and service knowledge, to meet customer demands.
Makes product and service recommendations to Banking Center Managers.
Responsible for complying with all financial institutions policies and procedures.
Actively achieves individual sales, referral, operational, and community involvement goals.
Has the ability to perform new account activities, back-up head personal banker, ATM oversight, EFT, etc...
Performs other duties as assigned.