Customer Service Rep(08777) - 1040 Chesterfield Hwy

Domino's Franchise•Chersaw, SC

About The Position

At Domino’s, Customer Service Representatives help make great food and provide exceptional customer service. The role contributes to Heightened Time Awareness (HTA): phones are answered within two rings, orders are placed in the oven in less than three minutes, and delivery orders leave the store in less than fifteen minutes. Meeting these standards requires the team to work together. Employees receive online courses and hands-on training in Domino’s products and equipment, including the Domino’s Pulse point-of-sale order system. Training prepares employees to serve customers and make pizzas. A separate training program is available for those interested in becoming managers.

Requirements

Possess a positive, friendly attitude and exceptional customer service skills.
Communicate with phone-in and carryout customers in a friendly and professional manner.
Complete pre-employment screening, including a HireRight background check, a National Crime and Sex Offender Background Check, and basic urinalysis drug testing.
Wear black pants, shorts, skirts, or capris; denim, corduroy, stretch, yoga, and sweatpants materials are not permitted.

Responsibilities

Answer phone calls and assist phone-in and carryout customers in a friendly, professional manner.
Contribute to the team’s Heightened Time Awareness service standards, including promptly answering phones and getting orders into the oven.
Help ensure delivery orders leave the store within the stated time standard.
Learn and use Domino’s products and equipment, including the Domino’s Pulse point-of-sale order system.
Make pizzas and provide customer service.
Demonstrate and model Domino’s Perfect Image standards at all times.
Wear the required uniform and dress items.