Customer Service Representative

TEKsystems • Plymouth Charter Township, MI

19d • $21 - $21 • Onsite

About The Position

We are seeking a Customer Service Representative to join a fast-paced call center environment. The role handles a high volume of inbound calls and follow-up inquiries, assisting customers with prior authorization questions, account-related concerns, and confidential information. The ideal candidate is customer-focused, detail-oriented, and comfortable navigating multiple computer systems while maintaining accuracy and professionalism.

This is a contract-to-hire position based fully onsite in Plymouth, Michigan. The pay rate is $21.00 per hour. The anticipated application deadline is October 22, 2026.

Requirements

• At least 1 year of recent high-volume call center experience within the past 2–3 years.
• Stable work history with demonstrated job tenure.
• Strong customer service and communication skills.
• Ability to multitask and navigate multiple computer systems.
• Typing speed of at least 30 words per minute.
• Strong attention to detail and commitment to data accuracy.
• Proficiency with Microsoft Office and general computer applications.
• Successfully complete a one-minute, one-space-version typing test with a minimum speed of 30 WPM.
• Successfully complete a Call Center Telephone Skills Assessment with a minimum score of 75%.

Nice To Haves

• Call center experience.
• Customer service experience.
• Data entry and documentation experience.
• Experience working with confidential information.
• Problem-solving and critical thinking skills.

Responsibilities

• Handle a high volume of inbound and outbound customer calls professionally and efficiently.
• Answer questions regarding prior authorizations, account inquiries, and general customer concerns.
• Accurately document customer interactions and update records across multiple systems.
• Maintain confidentiality when handling sensitive customer information.
• Research and resolve customer issues while providing exceptional service.
• Navigate multiple applications and databases simultaneously to access and update information.
• Meet established quality, accuracy, and productivity metrics.
• Manage approximately 50–100 calls per day, depending on call complexity.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility.
• Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Education Level: No Education Listed