Remote Customer Service Representative - SolvOne

SolvOne • Nashville, TN

4d • Remote

About The Position

SolvOne is seeking a motivated individual to join our growing Remote Customer Service Representative Dispatch Team. We provide 24/7/365 service to clients in the Petroleum Industry. When a gas station experiences a maintenance issue, they contact SolvOne, and our CSRs dispatch a technician to resolve the problem. This role offers the opportunity to work from home, saving commute time and costs. SolvOne provides equipment and comprehensive training. We foster a positive work environment with opportunities for internal growth and promotion.

Requirements

• 1 year of customer service-related experience.
• Strong internet connection and ability to set up a home office.
• Must be a resident of Tennessee in the Nashville area.
• Positive attitude, great work ethic, and passion for helping others.
• Dependable and committed to being on time and ready to work.
• Ability to learn new information, policies, and skills including software and petroleum industry knowledge.
• Organized and accurate approach, strong problem-solving and prioritization skills.
• Proficiency with computers, including Microsoft Office, Outlook, and general internet navigation.
• Ability to work at a desk and effectively utilize a phone and computer for the length of the shift.
• Successfully pass a computer skills assessment, training evaluations, and the trial service period.
• Successfully pass a pre-employment drug screen and background check.

Nice To Haves

• Bilingual skills are a plus.

Responsibilities

• Dispatch technicians to client locations to fix maintenance issues.
• Provide customer support through phone and computer interactions.
• Learn new information, policies, and skills, including software and petroleum industry knowledge.
• Demonstrate an organized and accurate approach to tasks.
• Utilize a phone and computer effectively for the duration of the shift.
• Provide full attention to work without caring for others during work hours.

Benefits

• Work from home
• Pay rate of $18.00 an hour starting
• Internal growth and wage increase opportunities
• Internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available
• Fun and rewarding environment with giveaways and employee recognition programs
• Small training classes for individual attention
• Regular coaching sessions, review of quality and performance metrics, and recognition
• Medical and dental insurance
• Long-term disability and life insurance
• Paid vacation and sick time
• Holiday pay
• 401k savings plan
• Referral bonuses
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed