Ridley - Customer Service Representative

Alltech • Mendota, IL

2d • $18 - $20 • Onsite

About The Position

Ridley Feed Ingredients, an Alltech® company, is seeking a full‑time Customer Service Representative to join our Mendota, IL team. We specialize in thoroughly researched, competitively priced micro feed ingredients, vitamin and mineral premixes, and feed additives serving regional manufacturers, distributors, wholesalers, and large livestock and poultry producers. This role serves as the primary customer contact within the office. Responsibilities include receiving customer orders via phone, email, fax, or other channels; entering orders into D365 following established SOPs; monitoring order progress through production and scheduling; coordinating inbound and outbound shipments with other Alltech locations; keeping customers informed; and processing invoices.

Requirements

• High school diploma or equivalent
• Strong customer service and communication skills
• Solid computer and math skills

Nice To Haves

• Ag‑industry experience is a plus

Responsibilities

• Receive and process customer orders
• Enter orders into D365 and follow through to invoicing
• Coordinate production scheduling, delivery, and pickup
• Communicate order status updates to customers
• Support inter‑location shipments
• Perform additional administrative and customer service duties as needed

Benefits

• Competitive pay
• Annual incentive opportunity
• Two medical and two dental plan options
• Vision plan
• 401(k) with generous match
• Flexible spending accounts
• Health savings account
• Disability and life insurance
• Paid holidays and vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED