CH-47 Field Service Representative - Defense - Ridley Park

Boeing•Ridley Park, PA

7d•Onsite

About The Position

Boeing Global Services (BGS) is seeking a Field Service Representative for technical field support of the CH-47 Heavy Lift aircraft in Ridley Park, Pennsylvania. A successful candidate is technically proficient and has good relationship skills and an ability to coach others in maintaining the CH47 helicopter. You are applying for a Field Operations position where our employees must be willing and able (potentially short-notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers. Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements. Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

Requirements

Minimum of 10 years of experience maintaining US Army CH-47/MH-47 or International variant Chinooks
At the sole discretion of leadership, must be willing and able (on potentially short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation.
At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work. Failure to relocate will be considered as a resignation.
This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)
To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Nice To Haves

Bachelors, Masters’s or Doctorate of Science degree from an accredited course of study, in aeronautics or engineering
Experience managing and/or leading a team either formally or informally, with the ability to provide guidance, mentorship, and support to team members

Responsibilities

Comply with all FSR responsibilities as those FSRs in the field, as well as understand the SOWs involved with all contracts
Support in Ridley Park throughout the period of performance of all CH47 Contracts managed by the FSR Manager
Evaluate technical issues and questions from the Fielded FSR, in many cases prior to being submitted as Technical Reports (TR). Support personnel shall serve as liaison between the FSR and the Service Engineering Team.
Monitor the quality of TRs submitted from the field, ensuring all information needed is provided for first time quality. The TR reference number and corrective actions taken to resolve shall be reviewed during Team meetings.
Review monthly COS reports and/or CDRL reports requested by the Program
Provide Home Office reach‑back and surge support to ensure continuous assistance when a fielded FSR is unavailable, and to deliver prompt support during surge or emergent field service operations to maintain uninterrupted field service operations.
Review of all Status Reports (SR), Tech Requests (TR), Field Log Reports (FLR), and Impact Assessments (I/A). I/As track Cost Avoidance (CA) and Training provided by the FSR for the duration of the Program via VECTOR.
Oversee the development and management of standards, processes, and procedures governing FSR activities.
Provide comprehensive management and administrative support to fielded FSR.
Provide Contract Data Requirements List (CDRL) Data to the Program to efficiently process program requirements in a timely manner.
Direct Interface with Service Engineering.
Home Office FSR will support CONUS and OCONUS CH47 Fielded FSRs
Technical responses through the VECTOR
Technical problem resolution
Failure trend analysis
Presentation of problems and issues to during Team Meetings
Initiation and distribution of documentation for problem resolution
Maintenance of a database with both reported problems and solutions
VECTOR Management and administrative support to the fielded representatives
Shipping in support of the program and the Representatives
Guidance to the LSR for logistic support operations
Review and maintain current Field Service guidelines and processes IAW the standard operation procedures for FSR activities
Respond to customer queries when a respective FSR is on leave.
MISHAP reporting and coordination
Fill in for reassignments, CONUS/OCONUS
Fill in for Leaves & R&R’s (Telephonic or in person) as required
Ensure all FSR locations have proper PPE and replenish when necessary