Customer Service Representative
About The Position
Tri-State Water, Power & Air is growing and looking for a Customer Service Representative to join our team! In this role, you’ll primarily assist customers over the phone—answering questions, scheduling service or maintenance appointments, and ensuring a great experience every time. Tri-State is a leader in home services across the region, offering products like water treatment systems, whole-home generators, and a variety of other residential services. Our customer service team is the heart of our business—dedicated to making life better one interaction at a time. Join a company that values people, purpose, and performance. Come grow with us!
Requirements
- Friendly, dependable, and professional phone presence
- Great communication and conversation skills
- Ability to multitask and work in a fast-paced environment
- Schedule flexibility and the ability to work an assigned 8-hour shift during business hours (every other Saturday required)
- Previous customer service experience is a plus
Responsibilities
- Provide friendly, professional support to existing Tri-State customers via inbound and outbound phone calls
- Schedule service and maintenance appointments efficiently and accurately
- Follow up with customers to ensure appointments are completed and their needs are met
- Document interactions in company systems with attention to detail
- Collaborate with internal departments to ensure excellent service delivery
- Help maintain a positive and productive work environment
Benefits
- Competitive hourly pay
- Paid training and ongoing development
- Medical, Dental, Vision, and Life Insurance
- Paid time off (vacation, holidays, and sick days)
- Short-Term Disability
- 401(k) retirement plan
- Performance-based rewards and incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
