Customer Service Representative (ANC)

Airgas•Largo, FL

8d•Onsite

About The Position

Airgas is hiring a Customer Service Representative in Largo, FL. You will ensure outstanding customer service through fast and accurate processing of orders and service requests. This role involves taking inbound and making outbound calls, coordinating C02 fills and service calls with customers, providing estimated time of arrivals, and coordinating with drivers and Area Beverage Managers. You will follow the escalation process to ensure customer satisfaction, handle general inquiries, and perform some basic troubleshooting.

Requirements

High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
Google Suites and/or Microsoft Suite

Responsibilities

Determine course of action according to customers' needs
Work with route drivers and service technicians to provide estimated time of arrival for service and C02 fills.
Follow up with customer and advice on response method and time frame
Coordinate with A/R on delivery issues due to non-payment
Liaison between customers and drivers to help business run efficiently
Non-technical customer support
Handles next level Customer Service issues.
Troubleshooting calls.
Excellent follow up skills
Work with different departments on training and projects
Answer phones and respond to customer request
Provide customers with product and service information
Transfer calls to appropriate departments
Assist with special projects given by supervisors
Assist with voicemail requests
Provide customers with product and service information
Assist with rush deliveries
Update and create processes as needed
Assist with Portal/ Email Orders