Customer Service Representative

Kaizen Collision Center • Longmont, CO

11d • $19 - $24 • Onsite

About The Position

Kaizen Collision Center in Longmont, Colorado is hiring a Customer Service Representative (CSR) to join their team. This role is crucial in making the customer's experience easier during stressful times following accidents or vehicle damage. The ideal candidate will be friendly, professional, organized, dependable, and enjoy helping people. Responsibilities include managing a busy phone, welcoming customers, handling multiple priorities, and remaining calm under pressure.

Requirements

• Excellent customer service and communication skills
• Comfortable communicating in person, over the phone, and electronically
• Ability to multitask without losing attention to detail
• Organized and dependable
• Positive, team-first attitude
• Comfortable using computers and office software
• Ability to remain calm and professional when things get busy
• Takes initiative and looks for what needs to be done
• Follows through on commitments
• Enjoys working as part of a team
• Valid driver’s license
• Eligible to work in the United States
• Ability to pass a background check

Nice To Haves

• Previous customer service or administrative experience
• Collision repair or automotive industry experience is a plus
• Bilingual Spanish/English is a plus

Responsibilities

• Greet customers in person and over the phone
• Help customers understand the collision repair process
• Assist with insurance and rental questions
• Provide timely repair updates
• Answer questions and help resolve customer concerns
• Create a welcoming, professional front-office experience
• Build trust with customers during what can be a stressful situation
• Assist with vehicle check-in and customer intake
• Document vehicle information and take necessary photos
• Maintain accurate customer and repair files
• Support insurance and DRP documentation requirements
• Collect payments and process transactions
• Update rental systems, including ARMS
• Assist with accounts receivable follow-up
• Support management with reporting and administrative tasks
• Help keep daily front-office operations running smoothly

Benefits

• $19–$24 per hour
• Full-time employment
• Consistent, year-round business
• Supportive team and leadership
• Training and professional development
• Career advancement opportunities
• Opportunities within a growing collision repair organization
• Medical Insurance – Curative with $0 deductible, $0 in-network copays, $0 in-network prescriptions, and a preloaded card for approved out-of-network care
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Ongoing Training
• Career Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed