Customer service representative - Carrefour de l'Estrie
About The Position
Our Operations team in Montreal is expanding and we are looking for passionate talents to join our adventure! Being part of the MACH team means joining a team of 450 colleagues who work daily to put their knowledge at the service of their clients and Real Estate. For 25 years, MACH has been building real estate projects designed to have a structuring, lasting and significant impact on cities and neighborhoods, as well as on the lives of residents, users and visitors. Thus, the company builds each building to create collective values combining beauty, usefulness and responsibility. In Canada, MACH is one of the largest real estate owners. It is distinguished in particular by a real estate portfolio of more than 45 million square feet, including several jewels of the Quebec urban landscape: the Sun Life building, the CIBC Tower, the Place Victoria tower as well as the Ontario with Allstate Corporate center in Toronto and 100 O’Connor in Ottawa.
Requirements
- High school diploma (Grade 12) or equivalent
- Strong verbal and written communication skills
- Basic computer skills, including proficiency in Excel, Word, and Outlook
- Intermediate English language proficiency
Responsibilities
- Develop and maintain a thorough knowledge of the shopping centre’s services, amenities, facilities, stores, promotional activities, and customer comfort tools
- Welcome visitors to the shopping centre and provide information, directions, and assistance while delivering a customer experience characterized by attentiveness, courtesy, and helpfulness
- Respond to inquiries from both internal and external customers, providing accurate and relevant information and directing them to the appropriate contacts when necessary
- Collaborate with service delivery teams (security, housekeeping, etc.)
- Perform daily customer service desk duties while adhering to established policies and procedures
- Be responsible for gift card sales, cash balancing, and sales reconciliation
- Maintain a clean and organized work environment
- Perform any other related duties as assigned
Benefits
- Competitive salary
- Summer hours all year
- Medical and dental insurance
- RRSP with employer participation
- Transport costs reimbursed at 100%
- 6 sick/personal days per year
- Reimbursement of a sports subscription according to the amount in force
- Employee Assistance Program (EAP)
- Training and development
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
