Customer Service Representative

GreenStone Farm Credit Services•Ann Arbor, MI

17d

About The Position

At GreenStone Farm Credit Services, we're seeking a dedicated and customer-focused Customer Service Representative to be the cornerstone of our exceptional service for all customer segments. This role stands as a vital pillar within our team, directly contributing to our excellent customer service and branch operations. As a Customer Service Representative at our organization, you'll have the opportunity to make a significant impact by fostering customer relationships and collaborating closely with our dedicated association staff. Get to know GreenStone Our $16 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country. Culture Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.

Requirements

HS Diploma or Equivalent
2 + years customer service or office experience required.
Banking experience preferred.
Excellent verbal and written communication skills to maintain relationships and provide status updates.
Strong attention to detail to accurately enter and verify data.
Ability to resolve issues efficiently and effectively.
Skilled in managing multiple tasks and priorities.

Responsibilities

Providing excellent internal and external customer service will be at the core of your daily interactions.
This role will consist of daily customer interactions, answering incoming calls, receipting payments, disbursing funds, providing administrative assistance to our mortgage loan processing and loan documentation process.
From collecting, coordinating, and uploading documentation to facilitating loan closings to ensure accuracy and customer satisfaction.
You'll be involved in tasks ranging from data entry, loan servicing, maintaining branch operations and supply ordering.